Legal
Refund, Cancellation and Rescheduling Policy
This route is wired for production. Replace the placeholder sections with the final approved policy before launch.
PLACEHOLDER: Approved refund policy required
Replace this draft with the final approved Refund, Cancellation and Rescheduling Policy before production launch.
Consultation Rescheduling
Consultation sessions may be rescheduled with advance notice subject to calendar availability. Same-day changes should be handled manually by the operations team.
Cancellation
Paid sessions may be eligible for cancellation or credit only under the final approved policy. Confirm the operational rules and timelines before accepting payments.
Refund Processing
If a refund is approved under the final policy, the finance or payment operations owner should process it through the original payment method and notify the user by email.